At Valetech, our Proactive IT Support service is designed to keep your business running smoothly with minimal disruption. We prevent issues before they happen through continuous monitoring and maintenance, allowing you to focus on your business.
Our Proactive IT Support services include:
Patch Management
We will patch your servers and workstations to keep them secure and up to date, minimising vulnerabilities and protecting your network from potential threats.
System Monitoring
Our 24/7 system monitoring service continuously tracks your IT infrastructure, allowing us to proactively address issues before they escalate into bigger problems.
Disk Space Monitoring
We monitor disk space usage and receive alerts when it’s running low, allowing us to take action before it impacts your operations, preventing slowdowns, and potential data loss.
Blue Screen Monitoring
We monitor for issues causing Blue Screen of Death (BSOD) and take immediate action if they occur more than once, preventing further disruptions.
Uptime Checks & Performance Notifications
Regular uptime checks with user notifications help maintain optimal system performance, ensuring business continuity.
Configuration Support
Support for configuration changes, such as new user setups and VPN configurations, is included without extra charges, ensuring your system remains flexible and up-to-date.
Privileged Access Management (PAM)
We remove all administrative access from workstations, providing secure, real-time admin access to specific applications only when needed, reducing the risk of unauthorised access.
Monthly Billing
Convenient monthly billing via direct debit allows you to manage your IT expenses effectively with no surprises.
Advanced System Configuration
We optimise your systems with advanced configurations that improve security and performance.