Your information

Privacy policy

Last updated: August 2026

Valetech Solutions Limited (“Valetech”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information securely, fairly and responsibly.

This privacy policy explains what personal information we collect, how and why we use it, who we may share it with, how long we keep it and your rights under UK data protection law.

Who we are

Valetech Solutions Limited is the data controller for personal information covered by this privacy policy, unless we are processing information solely on behalf of one of our customers.

Information we collect

Depending on your relationship with us and the services you use, we may collect and process information including:

• your name and contact details, such as your email address, telephone number and postal address;
• your company name, job title and other business contact information;
• information you provide when contacting us or making an enquiry;
• customer account, service and billing information;
• correspondence and records of support requests;
• technical information such as IP addresses, device information, operating systems, software and applications;
• information required to provide IT support, domain registration, email, website hosting, backup and related services; and
• information collected when you use our websites, including through cookies and similar technologies.

We may receive personal information directly from you, from your employer or organisation, from our customers, or from service providers where this is necessary to provide our services.

How and why we use your information

We may use your personal information to:

• provide and manage our products and services;
• provide IT support and helpdesk services;
• manage domain registrations, email services, website hosting, hosted backups and related services;
• administer customer accounts and our relationship with you or your organisation;
• respond to enquiries and support requests;
• maintain the security, reliability and performance of our systems and services;
• comply with legal, regulatory, accounting and tax requirements;
• establish, exercise or defend legal claims;
• improve our services and business operations; and
• send relevant marketing communications where permitted by law.

Our lawful bases

UK data protection law requires us to have a lawful basis for using personal information. Depending on the circumstances, we may rely on:

Contract – where processing is necessary to enter into or perform a contract with you.

Legitimate interests – where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests. These interests may include providing and improving our services, supporting our customers, maintaining IT and information security, managing our business relationships and promoting relevant services.

Legal obligation – where we need to process information to comply with a legal or regulatory requirement.

Consent – where we have asked you to consent to a particular use of your information. Where we rely on consent, you may withdraw it at any time.

Marketing

We may contact business customers and contacts about products, services or information that we believe may be relevant to them where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending you direct marketing at any time by using an unsubscribe option in a marketing message or by contacting us at info@valetech.net.

Sharing your information

We do not sell your personal information.

We may share personal information where reasonably necessary with organisations that help us operate our business and provide our services. These may include:

• IT, cloud and software service providers;
• email, hosting and backup providers;
• domain registries and registrars;
• telecommunications and connectivity providers;
• payment, accounting and professional advisers;
• security and technical support providers; and
• government, regulatory or law enforcement bodies where required by law.

We only share information that is reasonably necessary for the relevant purpose and require service providers handling personal information on our behalf to protect it appropriately.

Where we process personal information on behalf of one of our customers, that customer will generally determine how and why that information is processed and may be the data controller.

International transfers

Some of the suppliers and technology providers we use may process or make personal information accessible outside the UK.

Where UK data protection law treats this as a restricted international transfer, we will ensure that an appropriate legal mechanism is in place. This may include UK adequacy regulations, approved contractual safeguards or another mechanism permitted by UK data protection law.

You can contact us if you would like further information about the safeguards applying to your personal information.

How we protect your information

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

These measures include restricting access to information to people who require it for their work and using encryption and other appropriate security measures for portable devices and systems.

No method of electronic storage or transmission is completely secure, but we regularly consider the security measures appropriate to the information and services we handle.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting legal, accounting, regulatory and contractual requirements.

The appropriate retention period depends on the type of information, the services involved, our relationship with you or your organisation and any applicable legal requirements.

When personal information is no longer required, we will securely delete or anonymise it where appropriate. Information contained in backups may remain for a limited period until those backups are overwritten or securely deleted in accordance with our normal backup procedures.

Your rights

Depending on the circumstances and the lawful basis on which we process your information, you may have the right to:

• be informed about how we use your personal information;
• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase your personal information;
• ask us to restrict how we use your personal information;
• receive certain information in a portable format;
• object to certain uses of your personal information, including direct marketing; and
• withdraw consent where we rely on consent to process your information.

Some of these rights are subject to exemptions and do not apply in every circumstance.

You have the right to object at any time to the use of your personal information for direct marketing.

To exercise any of your rights, contact us at info@valetech.net. We may need to ask for information to confirm your identity before responding to a request.

Automated decision-making

We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.

If this changes, we will provide appropriate information about the processing and the safeguards available to you.

Cookies and similar technologies

Our websites may use cookies and similar technologies. Cookies are small files or pieces of information stored on or accessed from your device.

Some cookies are necessary for a website or service to function and may not require your consent. Other cookies and similar technologies may be used for purposes such as analytics or improving website functionality.

Where consent is required by law, we will ask for your consent before using those cookies or technologies. You can use the cookie controls provided on our website to manage your choices where applicable.

Third-party services used on our websites may also process information in accordance with their own privacy policies.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so that we can investigate it.

You also have the right to make a complaint to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Information about making a complaint and the ICO’s current contact details are available at ico.org.uk.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to our services, business practices or legal requirements.

The latest version will be published on our website and the date at the top of this policy will show when it was last updated.

Contact us

If you have any questions about this privacy policy, how we use your personal information or would like to exercise a data protection right, please contact: