Step 1
A first conversation
What we do
Listen to how your business works, what is frustrating your team, and what you need from IT.
What you do
Tell us what is working, what is not, and any deadlines - such as when your current contract ends.
Switching to Valetech
Changing IT provider, without the disruption.
Most businesses put off changing IT support because the switch itself sounds like hard work. It doesn’t have to be. Here’s exactly what happens when you move to us - what we do, and the little we need from you.
Step 2
Your free IT health check
What we do
Review your users, devices, Microsoft 365, network, backups and security, then show you the risks and quick wins in plain English.
What you do
Give us access to look around, or a walk-through with whoever knows your setup best.
Step 3
A clear handover plan
What we do
Agree what we take over and when, what we need from your current provider, and how we avoid disrupting your working day.
What you do
Give notice to your current provider when you are ready - we can help you work out the timing.
Step 4
Onboarding
What we do
Set up monitoring and security tools, check your backups actually restore, bring admin access under PAM and document everything.
What you do
Very little. We schedule the work around your team and keep you updated as we go.
Step 5
Day one of support
What we do
Your team gets our helpdesk number and email, and we pick up where your previous provider left off.
What you do
Let your team know who to call - we will help you with the message.
Step 6
Ongoing reviews
What we do
Regular check-ins on what is working, what is coming up, and where your IT should go next.
What you do
Tell us what is changing in the business, so your IT keeps up with it.
Getting ready
What helps us take over smoothly.
Tick off what you already have to hand. Don’t worry if some are missing - that’s normal, and tracking them down is part of what we do.
Your handover checklist
0 of 6 ready
You’re all set - that’s everything we need to get started. Call 0161 393 2029 or book your free health check.
What customers say
Don’t just take our word for it.
Word for word from the feedback customers leave when we close their support tickets.
Fixed really quickly and now my job is 10 times more enjoyable. Thanks!
Jack was great and the time to action was immediate. Thank you
10/10 Always (entire team).
As always great support from Connah
Quick response and issue solved
Great Service as always.
Very helpful
Common questions
Switching, explained.
Have a different question? Call 0161 393 2029 and talk it through with us.
How long does switching take?+
It depends on the size of your setup and your current contract's notice period. After the health check we'll give you a realistic timeline for your business, rather than a one-size-fits-all promise.
Do we have to tell our current provider?+
Yes - you'll need to give them notice under your contract, and we'll need some information from them during the handover. We can help you work out what to ask for and when.
Will our staff notice the change?+
We plan the changes around your working day and agree the timing with you in advance. For most people, the main difference is a new number to call when they need help.
Let’s talk
Ready to make
the switch?
Start with a free IT health check. You’ll see where you stand today, with no obligation to move. We aim to respond to enquiries within one working day.
Prefer to speak now?
0161 393 2029Closed now - opens Monday at 9am
Busy right now? Request a callback →Or email
info [at] valetech.netValetech Solutions Ltd
The Cotton Tree
10 Markham Street
Hyde, SK14 4BN
Opening hoursMonday to Friday, 9am to 5:30pm
Closed on bank holidays